Privacy Policy
Please read our Privacy Policy carefully. This policy applies when you visit or surf our web site without purchasing any product, when you register with silver-sisters.com and when you use our site for purchasing products.


www.silver-sisters.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.

 
This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact silver-sisters.com customer service in any of three ways:
Call us on +44 (0)7813 950 162 or +44 from 9am to 5pm Monday to Friday (GMT)
Write to us at:
or
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time


 
Our Privacy Policy
What kind of information does silver-sisters.com collect?
When you visit, register or order products or services on silver-sisters.com you may be asked to provide certain information about yourself including your name, contact details but not credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist us, we may record and monitor incoming calls.

 
How does silver-sisters.com use my information?
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
silver-sisters.com reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of silver-sisters.com.
In the unlikely event of a sale of some or all of our business, silver-sisters.com will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.




 
How do I excercise my choice about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want us to use your information to enhance your shopping experience, please let us know by email to silver-sister-sisters@outlook.com 
Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us.
If you ask us to remove your name and address from promotional lists, we will maintain your name in a do not contact file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 2-3 weeks to process your postal mail request, during which period you may continue to receive communications from silver-sisters.com
Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.




 
What are cookies? 
How does silver-sisters.com use cookies on its site?
A cookie is a small data file that websites often store on your computers hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites youve visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.
Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.
There are two types of cookie you may encounter when using silver-sisters.com ; silver-sisters.co.uk ; silversisters.com :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Google have their own cookies, which are controlled by them.




 

First party cookies

silver-sisters.com ; silver-sisters.co.uk ; silversisters.com

We use cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
Cookies set by our website
Name Purpose Typical content Expires
ci_session Authentication session to prevent having to login multiple times in one browser session. Hashed data of username and authentication status Expires on exit





Third party cookies
We use a number of suppliers who may also set cookies on their websites’ on its behalf. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.
Provider Name Purpose More info
Google Analytics _utma
_utmb
_utmc
_utmz		 These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Privacy policy


You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.



 

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast




 




 
Is my information Secure?
Protecting your credit card and order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet
SSL is the gold standard in Internet encryption technology, which means it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers.
Some versions of browsers and some firewalls dont permit communication through secure servers like the ones we use to process orders at silver-sisters.com To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from http to https.
If your browser or firewall doesnt support SSL, you will not be able to connect to the server, which means you wont be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print our order form and place your order by phone at +44 (0)7831 505295 or +44 (0)7860 934619
Effective 26th May 2012